REPLACEMENT, RETURN & REFUND Replacement

Replacement of the products may be considered in below scenarios –In-transit damage of the product if such instances reported within 24 hours of product delivery. If we deliver a product with Shelf life remaining < 50% of the product life if such instances reported within 24 hours of the delivery. In case of any quality related concern, subject to verification from internal quality control team after detailed understanding of the concern raised and product evaluati

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at akash@vcqru.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at akash@vcqru.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at akash@vcqru.com.

on. The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted. Scenarios where Replacement of the products is not allowed –No replacement is allowed for any expired product. Used products are strictly not allowed for replacement.

Return –Products are delivered on NON - RETURNABLE BASIS Return is allowed only in case of delivery of incorrect or damaged products.

Cancellation and Refund –Refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company. Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account. Refunds via E-Voucher can be redeemed on next purchase at Chironn.com within the validity date. Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check). Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder. Cash Refunds are not allowed for COD orders. Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.